2024 Customer Service Week: "Go Above and Beyond", Tunji-Ojo Tells Public Servants

Emmanuel Attamah, Special Assistant, Administration to Interior Minister presenting an Award to Permanent Secretary of the Ministry, Dr. Magdalene Ajani, ably represented by Catherine Ndidi Zosi, the Deputy Director, Overseeing Special Duties. 

The importance of putting the Nigerian public first in all service delivery efforts, has been emphasized by the Minister of Interior, Dr Olubunmi Tunji-Ojo.

Represented by his Special Assistant on Administration, Mr Emmanuel Attamah, the Minister stated this at the MInistry of Interior's 2024 Customer Service Week with the theme; “Above and Beyond,” aimed at recognising and celebrating the efforts of public servants in delivering quality services to Nigerians. 

The event, organized by the Reform Coordination and Service Improvement Department, was held from Tuesday, 8th October, to Friday, 11th October, 2024.

The Minister, in a statement issued and signed by Ozoya Imohimi, Director Press and Public Relations Department of the Ministry, highlighted the crucial role of quality service in fostering national development and strengthening public trust. 

“We must go the extra mile to guarantee that every Nigerian receives efficient and transparent services. This aligns with Mr. President's Renewed Hope Agenda, which prioritises putting the people at the heart of governance and service,” Tunji-Ojo said.

He further urged staff within the Ministry and its agencies to remain dedicated to ensuring that each interaction with our Ministry leaves a lasting, sweet experience for Nigerians.

Representing the Permanent Secretary, Dr. Magdalene Ajani, at the event was the Deputy Director, Overseeing Special Duties, Mrs Catherine Ndidi Zosi, who also received an award on behalf of the Permanent Secretary. 

Group photograph 

In her address, Dr. Ajani expressed gratitude to the Reform Coordination and Service Improvement Department for successfully organizing the event, despite limited resources. 

"The efforts put in by the Department to make this event possible reflect the dedication we all share towards improving public service delivery,” she remarked.

She said the theme, “Above and Beyond,” underscores the need for continuous improvement in service delivery. “This theme is not only a reflection of our past efforts but also a call for us to improve on how we serve our esteemed customers. It aligns perfectly with SERVICOM’s guiding principles of timeliness, fairness, honesty, and transparency in delivering services to Nigerians and foreigners alike,” she added.

The week-long event featured awards recognising the best-performing staff  across various departments and the Ministry’s key stakeholders, including contractors and consultants. It aimed to celebrate both the dedication of public servants and the patience of customers in supporting the Ministry’s mission to serve efficiently and satisfactorily.