2025 CUSTOMER SERVICE WEEK: REDOUBLE YOUR COMMITMENT TO SERVICE EXCELLENCE, YABO TELLS STAFF AT SOLID MINERALS DEVELOPMENT

Representative of the Perm Secretary, Ijeoma Idika, Director Human Resource Management, Solid Minerals Development Ministry Abuja 

"Excellence is achieved by doing what is right, at the right time, and with the right attitude.” Engr. Yabo.

Staff of the Federal Ministry of of Solid Minerals Development have been urged to redouble their commitment to efficient and quality service delivery to Nigerians. 

Making this call is the Permanent Secretary of the Ministry, Engr. Faruk Yabo, while speaking during the opening of the 2025 Customer Service Week with the theme “Mission: Possible,” in Abuja.

Represented by Mrs. Ijeoma Idika, the Director, Human Resource Management, Engr Yabo described the week as an opportunity for public servants to reflect on how well they serve the citizens. 

Yabo further challenged staff of the ministry to take personal responsibility for the nation’s progress, noting that inefficiency in governance often begins with individual lapses within the civil service. 

“Whenever we say Nigeria is not working, we must ask ourselves who makes up Nigeria. Every ministry, department, and agency represents a part of the system and when any of them fails, we all fail,” he said. 

The Permanent Secretary enjoined officers to handle assignments promptly and with enthusiasm, stressing that “excellence is achieved by doing what is right, at the right time, and with the right attitude.” 

He also called for teamwork and a renewed spirit of service, adding that every encounter with citizens should reflect empathy, professionalism, and dedication. 

Later in his speech, the Permanent Secretary, Ministry of Steel Development, Dr. Chris Osa Isokpunwu, who was represented by Mr. Ime Ekrikpo, commended the celebration, saying that the theme challenges civil servants to see possibilities where others see obstacles. 

“Our mission is to make service excellence a way of life, not a one-off event and indeed, it is possible,” he reiterated. 

In her goodwill message, the representative of the Acting National Coordinator, SERVICOM, Mrs. Lucy M. Zach-Ukoh, encouraged members of the staff to remain consistent and team oriented, stressing that no challenge is beyond solution. 

“Every problem has a solution. Stay consistent, work together, and turn challenges into opportunities,” she advised. 

Earlier in his welcome remarks, the Acting Director of Reforms, Ministry of Solid Minerals Development, Mr. Salisu Attah, commended the dedication of staff and reaffirmed the Ministry’s strong collaboration with SERVICOM in promoting efficiency and accountability. 

He also urged members of the staff to remain focused, insisting that no challenge is insurmountable when there's a collective effort to work.

This is contained in a statement issued and signed by Kania Maliki Andeyaba, Head Press and Public Relations Department of the Federal Ministry of Solid Minerals Development, Abuja.