NSITF Unveils Landmark Help Desk to Strengthen Civil Servants’ Welfare

Barr Oluwaseun Faleye, MD NSITF with Esther Didi Walson-Jack, Head of Civil Service of the Federation

“What we are witnessing here today is a defining milestone, a significant step in the evolution of social security delivery within Nigeria’s public service. A step that transforms policy into presence and intention into impact.” Faleye.

....  Commends President Bola Ahmed Tinubu for prioritizing workers’ welfare through strengthened social protection systems.  

..... Lauds the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson Jack, for her leadership and commitment to reforms that made the initiative possible.

.... Says, “Your dedication to reform and continuous improvement within the Federal Civil Service is highly commendable Ma."

The Managing Director/Chief Executive of the Nigeria Social Insurance Trust Fund (NSITF), Barr. Oluwaseun Falaye, as part his commitment to repositioning the Fund's growth, commissioned an Employees’ Compensation Scheme (ECS) Help Desk at the Office of the Head of the Civil Service of the Federation, marking a major leap in workers’ welfare and social protection.

At the event which held on Tuesday, April 21, 2026, Falaye described the initiative as a decisive move to institutionalize care, protection, and dignity for Nigerian civil servants, noting that “It is a bold statement that the Nigerian Government is not only committed to service, but also to the safety, welfare, and security of those who serve.”

He emphasized the significance of the milestone, stating: “What we are witnessing here today is a defining milestone, a significant step in the evolution of social security delivery within Nigeria’s public service. A step that transforms policy into presence and intention into impact.”

The NSITF boss commended President Bola Ahmed Tinubu for prioritizing workers’ welfare through strengthened social protection systems. He also lauded the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson Jack, for her leadership and commitment to reforms that made the initiative possible.

“Your dedication to reform and continuous improvement within the Federal Civil Service is highly commendable Ma. We appreciate you for embracing this partnership with clarity of purpose and the commitment to building a more responsive and worker-centered system,” he said.

Acknowledging the role of Ministries, Departments, and Agencies (MDAs), Falaye added: “This is a collective success, and it reflects what is possible when institutions work together with a shared vision.”

Highlighting the importance of the Help Desk, he noted: “What makes today truly historic is that this is the first of its kind. For the first time, federal civil servants under treasury-funded MDAs are being systematically integrated into the Employees’ Compensation Scheme through a structured payroll framework. This is not just an operational improvement; it is a structural transformation.”

He explained that the system guarantees inclusivity and accountability: “Every eligible civil servant is captured. Every contribution is accounted for. And every potential claim is anchored on a reliable and verifiable system. This is how strong systems are built; intentionally, deliberately, and sustainably.”

Falaye described the Help Desk as the backbone of service delivery, stressing that: “This Help Desk is not just a physical office. It is a fully functional, responsive, and accessible one-stop service hub… where every civil servant can come with confidence and receive: Clear information, professional guidance, prompt support and effective resolution.”

He further outlined its key functions, including providing accurate information, offering advisory services, guiding claims processing, resolving complaints, ensuring compliance, generating data insights, and driving continuous awareness of the scheme.

Detailing its operational interfaces, he said; “the Claims Support and Processing Interface serves as the first point of contact for claims-related matters… ensuring completeness of documentation, and facilitating seamless submission.”

“Issue Resolution and Escalation Desk: All concerns, complaints, or challenges will be promptly attended to… ensuring that no issue is ignored and no case is left unattended.”

“Compliance and Liaison Platform… to ensure proper coordination, accurate data flow, and adherence to established processes.”

“Data and Feedback Intelligence Centre… to capture real-time data, identify trends, and improve the Scheme.”

“Sensitization and awareness channel… ensuring that awareness of the Scheme is not a one-time event, but a continuous process.”

Reaffirming NSITF’s commitment, Falaye declared: “We are delivering a system that is: Accessible, responsive, transparent and efficient.” He added that the initiative represents a fresh start: “What we have done here today is not to repair a system, but to build one correctly from the very beginning… a system that inspires confidence.”

He concluded: “Today, we are not just commissioning a Help Desk. We are commissioning access. We are commissioning confidence. We are commissioning a future where every Nigerian civil servant can serve with the assurance that their welfare is secure, their dignity is protected, and their government stands firmly behind them.”

In her remarks, the Head of the Civil Service of the Federation, Mrs. Didi Esther Walson Jack, described the development as long overdue and historic, while commending the President’s commitment to workers’ welfare.

“This is historic moment, an act coming to life after 16 years, thanks to Mr President… We are deeply grateful to Mr President for taking workers welfare a priority,” she said.

A major highlight of the event was the signing of a Memorandum of Understanding between NSITF and the Office of the Head of the Civil Service of the Federation to deepen collaboration. Barr. Falaye signed on behalf of NSITF, while Dr. Abdul Garba, Permanent Secretary, Service Welfare Office, signed for the OHCSF.