Excellent Service Delivery, Paramount For Business To Grow
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Mr. Ogungbuyi Emmanuel |
Excellent Service Delivery has been described as paramount in retaining and getting customers loyalty in all kinds of business.
Making this assertion at the 1st Customers Service Summit held in at Hotel Seventeen, Kaduna to mark the 2023 Customers Service Week with theme: Enhancing Team Service As a Corporate Performance Strategy, Mr. Elisha Mamman a Corporate analyst advised the laws of team work was very important in making business thrive and grow.
"There are laws that must be adhered to if businesses must grow and they include that of information, communication and excellence."
He added that the five laws of team work includes significance, the big picture, that of niche, chain and that of catalyst.
"For me, that of catalyst means your business must have someone that triggers a chain of reactions (make things happen)."
According to him, "it's foolish to be an adult and not stand for what you believe.
"Team work is very important if service delivery must be fast and effective."
Mrs. Lois Ojo-Otoikhain, Deputy Executive Director, Kadwell International Schools stressed that knowing what and how to customers is paramount adding that customers loyalty is tied to the kind of service they get.
"As a service provider you don't demand what you don't empower. Knowledge about everything makes your clients know you're ready for business. Be transparent with clients, train and re-train your workers on the best practices in human relations and your business shouldn't be about you. You need to carry your staff and clients along," she explained.
Mr. Niyi Soyinka a financial expert, said for businesses to keep their clients, owners must welcome feedbacks and complains as their comments will help improve service delivery.
"The world is moving towards Artificial Intelligence (AI) and businesses are turning towards the trend meaning that machines will take over so many jobs. So, for the rest yet to advance, excellent service delivery remains a key factor in keeping clients," he advised.
MD/CEO Korporate Karpenters, Kola Adebari, what makes businesses successfully and keeps customers is the power of relationship.
He urged that customer service delivery includes bringing value to your business and ensuring that one tries to be close to customers as much as possible.
Prof. Seth Akutson, Director Institute For Leadership and Entrepreneurship Development, (ILED), Kaduna State University, emphasised that to make customers happy, excellence in service and information by service providers are basic criteria.
For Mr. Ogungbuyi Emmanuel, Executive Director, International Service Delivery Summit Group, organizers of the summit, "every clients wants and needs to be attended to because you are paying to get served well and service providers need patronage."
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