2025 Customer Service Week: MSMD Reaffirms Commitment to Service Excellence

Engr Faruk Yusuf Yabo, Permanent Secretary of Solid Minerals Development delivering his Keynote address during the 2025 Customers Week.

“MISSION POSSIBLE” embodies the Ministry’s vision of turning challenges into opportunities and ensuring that every citizen benefits from transparent and efficient service delivery." Engr Yabo PS Solid Minerals Development Ministry.

.... Commends the Department of Reform Coordination and Service Improvement for championing a culture of reform and for organizing the week-long activities dedicated to reflection and recognition.

Nigeria's Ministry of Solid Minerals Development, in commemoration of the 2025 Customer Service Week, reaffirmed  its commitment to effective, transparent, and citizen-centered service delivery as it joined the rest of the world to celebrate the event. 

The event, which took place on Wednesday, 29th October, 2025, at Barcelona Hotel, Abuja, brought together Directors, Heads of Departments, and Staff to celebrate service excellence and renew dedication to public service reforms. 

The Permanent Secretary of Solid Minerals Development, Engr. Faruk Yabo FNSE, in his keynote address, during the closing ceremony of the 2025 Customer Service Week with the theme “Mission: Possible,” emphasized the importance of professionalism, empathy, and integrity in all public engagements. 

He noted that the theme, “MISSION: POSSIBLE,” embodies the Ministry’s vision of turning challenges into opportunities and ensuring that every citizen benefits from transparent and efficient service delivery. 

Engr. Yabo reaffirmed the Ministry’s alignment with  President Bola Ahmed Tinubu’s 8 priorities on Renewed Hope Agenda, which focuses on improving governance for effective service delivery. 

He commended the Department of Reform Coordination and Service Improvement for championing a culture of reform and for organizing the week-long activities dedicated to reflection and recognition. 

Also speaking, the Director of Reform Coordination and Service Improvement, Mr. Sanusi Attah, described the celebration as a time to appreciate exceptional staff and strengthen teamwork. 

He noted that through dedication, innovation, and collaboration, public servants can make sustainable excellent service delivery. 

At the occasion, the representative of SERVICOM National Coordinator, Mrs Ngozi Akinbiodewa, said the celebration points out the importance of customer service and of the people who serve and support customers on a daily basis. 

The celebration, she said, calls attention to the importance of people to boost morale and teamwork. 

According to her, "service delivery is rendered from the heart and not from the lips, otherwise it becomes lip service". 

She noted that mission possible is something that has to be looked at from the perspective of what Nigerians have been desiring and the plan to achieve it. 

"It's a time to celebrate hard work and dedication of employees who strive to create positive customer experiences. It shows customers that the ministry value their experience and feedback through dedicated hotlines and online feedback forms and suggestion boxes." 

The week featured interactive sessions, culture-change discussions, and awards for outstanding staff who have demonstrated exceptional commitment to the ideals of public service. 

The Ministry reiterated its resolve to uphold excellence, integrity, and accountability in all areas of service delivery while contributing to national development under the Renewed Hope Agenda. 

The high point of the event were  SERVICOM awards to Engr Faruk Yabo, Director Human Resources, Mrs Ijeoma Idika, and other staff of the ministry. 

Engr Yabo was given the award in recognition of his excellence in Transformative Digital Leadership, while Mrs Ijeoma Idika got the award in recognition of her exemplary Leadership in Service Excellence. 

Kania Maliki Andeyaba 

Head (Press and Public Relations Department )

30th October, 2025